Frequently Asked Questions

What are the delivery costs?

Standard delivery to the UK is FREE when you spend £20 or more on items.

All orders under £20 are completely welcome but there will be a £2 shipping charge. 

Express Delivery £3.99 - 1 to 2 business days - Orders will be shipped via Royal Mail 24 hour tracked service. 

For Europe delivery is £3 and the rest of the world is £4.

See our Shipping Policy for more details.


How long will it take for my Lava XX items to be shipped?

Production time for most items is 2 working days as products are made to order.


Do you accept returns?

Yes! Product unsuitable? No worries, we understand that you may change your mind, so just fill in the online returns form from the Returns Page.

All returns must be unused/ unworn, and in the same condition as received. We cannot offer refunds on earrings due to hygiene reasons, nor can we refund any customized items. See our return Policy for full details here.


Are there any return costs?

At this time, we currently do not pay for return postage costs, so please ensure you read the product details & size guides carefully before purchasing to avoid extra postage costs.


Are the beaded necklaces made from quality materials?

Yes, at Lava XX, we are passionate about QUALITY because we want your jewellery to be worn over again with loads of different outfits to change up your vibe. 

Our designes are carefully created with love from top quality & highly durable materials. We source the highest quality pendants, beads, clasps & beading wire.

Although each item is tested for durability, nothing lasts forever, if you have any further questions, get in touch! 


Are the silver items genuine sterling silver?

We make peices with different metals, from stainless steel, gold plated, silver plated & sterling silver.

All items listed as sterling silver are genuine 925 which is 92.5% pure silver. The item will also be stamped as '925'. 


Are the Swarovski crystals genuine?

Yes. All of our items embellished with Swarovski® crystals are 100% genuine, the brand name and trademark will be displayed on the product description page. We only buy from a registered distributor. 


Can I get a product which is sold out? Will you be making any more?

All our products are currently limited edition, so we may not be creating the same pieces. However if there is a demand for a certain item, we may just decide to add more, unless it's in our Vintage collection; these pieces are one of a kind and will not be re-stocked. 

If an item you wanted is currently out of stock, send us a message using the Contact Form and let us know which item you wanted, and we will see what we can do :) 


Do you make custom pieces? 

Yes! If you'd like an item customised whether it's a phone case or bracelet, drop us a message & we will do what we can to create your vision! 


Does Lava XX only make jewelry?

We make jewellery items & mobile phone accessories but exciting things are in the making!